Frequently Asked Questions

Is Ergon only a thrift store?

No. Ergon Thrift is not just a thrift store. White it does operate as a retail store open to the public, it also functions within the Life Centre as a non-profit mental health rehabilitation and employment training centre.

Do you offer crisis services?

No, the Ergon Life Centre is not a crisis service or walk-in counseling centre. We provide recovery focused, non-crisis support for members through our M.I.N.D., Support, and WORKS programs.

How do I become a member?

M.I.N.D. Program: You can be referred by clinicians, community organizations, or self-referal. Reach out to us at the Ergon Life Centre located at 145 Traynor Street, Riverview, NB. You can call us directly at (506)857-0014 or submit an inquiry through the Ergon Inc. Programs page.

Support Program: Membership and Program access require a referral. You can be referred by clinicians from Horizon Health Network or Vitalité Health Network, or by community organizations. You may also contact the Department of Social Development’s Disability Support Program at 1-833-733-7825.

WORKS Program: Membership and Program access require a referral. You can be referred by clinicians from Horizon Health Network or Vitalité Health Network, or by community organizations. You may also contact the Department of Social Development’s Disability Support Program at 1-833-733-7825.

What should I expect during my first visit?

No matter which group you’re visiting you can expect a supportive environment that offers wellness and life skills programming, goal based coaching, and peer support groups. Your first visit doesn’t have to look any particular way.

Are there any costs or membership fees?

No, all activities and memberships are free.

Can I visit before I join?

Yes! We welcome visitors and potential members to come by and see the Life Centre before making any decisions.

What identification or information do I need to bring?

We keep our intake process as simple and welcome as possible.

M.I.N.D. Program: You can self-refer, no formal referral from another agency is required. During your intake, we will ask you for some basic personal information (such as your name, contact details, and a few other questions about your goals. You do not need to bring any formal identification (such as a driver’s license, Medicare card, or ID) to join the M.I.N.D. Program.

Support Program: This program begins with a referral. Your referral agency will provide us with your basic information. You may be asked to confirm or add a few additional details during your intake appointment.

WORKS Program: This program begins with a referral. Your referral agency will provide us with your basic information. You may be asked to confirm or add a few additional details during your intake appointment.

Once you arrive, a friendly staff member will walk you through the short intake process. The goal is simply to get to know you and understand how we can best support your needs.

What happens if I can’t attend in person?

Once a member of one of our programs, if you cannot attend in person we encourage you to communicate with staff as early as possible to reschedule activities, pivot to one-on-one check-ins, or plan for your return.

Do I need a diagnosis to join the M.I.N.D. program?

No, you do not need a formal diagnosis to join the M.I.N.D. Program. The M.I.N.D. Program is designed to be accessible and welcoming to anyone who wants support with their mental health, recovery, life skills, or overall well-being.

How can I provide feedback or suggest new ideas?

We welcome your feedback and ideas! Member input helps us improve programs, activities, and the overall Life Centre experience.

Speak with staff directly: Any staff member is happy to listen and pass your feedback along.