Créer une communauté de santé mentale positive et de soutien.
Frequently Asked Questions
Is Ergon only a thrift store?
No. Ergon Thrift is not just a thrift store. While it does operate as a retail store open to the public, it also functions within the Life Centre as a non-profit mental health rehabilitation and employment training centre.
Do you offer crisis services?
No, the Ergon Life Centre is not a crisis service or walk-in counseling centre. We provide recovery focused, non-crisis support for members through our M.I.N.D., Support, and WORKS programs.
How do I become a member?
M.I.N.D. Program: You can be referred by clinicians, community organizations, or self-referal. Reach out to us at the Ergon Life Centre located at 145 Traynor Street, Riverview, NB. You can call us directly at (506)857-0014 or submit an inquiry through the Ergon Inc. Programs page.
Support Program: Membership and Program access require a referral. You can be referred by the Department of Social Development, which can be contacted at 1-833-733-7825.
WORKS Program: Membership and Program access require a referral. You can be referred by the Department of Social Development, which can be contacted at 1-833-733-7825.
What should I expect during my first visit?
No matter which group you’re visiting you can expect a supportive environment that offers wellness and life skills programming, goal based coaching, and peer support groups. Your first visit doesn’t have to look any particular way.
Are there any costs or membership fees?
No, all activities and memberships are free.
Can I visit before I join?
Yes! We welcome visitors and potential members to come by and see the Life Centre before making any decisions.
What identification or information do I need to bring?
We keep our intake process as simple and welcome as possible.
M.I.N.D. Program: You can self-refer, no formal referral from another agency is required. During your intake, we will ask you for some basic personal information (such as your name, contact details, and a few other questions about your goals. You do not need to bring any formal identification (such as a driver’s license, Medicare card, or ID) to join the M.I.N.D. Program.
Support Program: This program begins with a referral. Your referral agency will provide us with your basic information. You may be asked to confirm or add a few additional details during your intake appointment.
WORKS Program: This program begins with a referral. Your referral agency will provide us with your basic information. You may be asked to confirm or add a few additional details during your intake appointment.
Once you arrive, a friendly staff member will walk you through the short intake process. The goal is simply to get to know you and understand how we can best support your needs.
What happens if I can’t attend in person?
Once a member of one of our programs, if you cannot attend in person we encourage you to communicate with staff as early as possible to reschedule activities, pivot to one-on-one check-ins, or plan for your return.
Do I need a diagnosis to join the M.I.N.D. program?
No, you do not need a formal diagnosis to join the M.I.N.D. Program. The M.I.N.D. Program is designed to be accessible and welcoming to anyone who wants support with their mental health, recovery, life skills, or overall well-being.
How can I provide feedback or suggest new ideas?
We welcome your feedback and ideas! Member input helps us improve programs, activities, and the overall Life Centre experience.
Speak with staff directly: Any staff member is happy to listen and pass your feedback along.
Contact us: Submit feedback or ideas through the contact form at the bottom of the Ergon Inc. Programs Page or at the bottom of this page.
I no longer wish to be a member, what do I do?
We understand that circumstances can change, and that’s completely okay. You are always free to step away from the Life Centre programs at any time.
How to Leave a Program:
M.I.N.D. and WORKS Programs: Simply notify a staff member in person or by phone that you would like to withdraw from the program. You can reach us at (506)857-0014 or visit us at 145 Traynor Street, Riverview, NB during business hours.
WORKS Program only: You can also request a hold on your membership.
Support Program: You will need to also inform Social Development that you no longer wish to participate in support services at Ergon.
We will respectfully update your file and close your membership. There is no penalty or obligation for leaving. You do not need to provide a reason unless you wish to share one. If you would like to return in the future feel free to do so.